Terms and Conditions

Cliove Professional Hair Care
Operated by Mediterranean Spirits LLC
Houston, Texas, United States
Website: https://www.cliove.com
Customer Service: 1-888-559-5052

Effective Date: October 16, 2026

1. Introduction

Welcome to Cliove Professional Hair Care ("Cliove," "we," "us," or "our"), operated by Mediterranean Spirits LLC.

By accessing our website, purchasing our products, participating in our educational programs, or using our customer communication services, you agree to these Terms and Conditions.

Please read these terms carefully before using our services.

2. Products and Professional Use

Cliove specializes in professional hair care products, hair treatments, styling tools, scalp care products, and beauty industry education.

Certain Cliove products, including professional keratin smoothing treatments, are intended exclusively for use by trained or licensed beauty professionals.

Customers are responsible for following all product instructions, safety warnings, and recommended application procedures.

Product results may vary depending on hair type, condition, application technique, and individual circumstances.

3. Product Information and Availability

We make reasonable efforts to provide accurate product descriptions, ingredients, usage instructions, and availability information.

We reserve the right to update product formulations, packaging, specifications, availability, and pricing without prior notice, subject to applicable law.

4. Orders and Payments

All orders are subject to acceptance, product availability, and successful payment authorization.

Payments are processed through authorized third-party payment providers.

Cliove reserves the right to cancel or decline orders involving suspected fraud, unauthorized transactions, or violations of our policies.

Applicable shipping charges and taxes will be displayed during checkout.

5. Shipping and Delivery

Shipping costs, estimated delivery times, and available destinations are provided during checkout or communicated when an order is placed.

Delivery estimates are not guarantees. Shipping times may be affected by carrier delays, weather, customs procedures, or circumstances outside our reasonable control.

Customers should contact Cliove customer service regarding missing, damaged, or incorrectly fulfilled orders.

6. Returns, Refunds, and Product Concerns

Returns, refunds, exchanges, and warranty claims are handled according to the applicable Cliove policies and the circumstances of each request.

Customers should contact Cliove customer service for assistance with damaged products, incorrect shipments, suspected defects, or product concerns.

Nothing in these Terms and Conditions limits consumer rights that cannot legally be excluded.

7. Professional Styling Tool Warranty

Eligible Cliove professional styling tools may be covered by the company's lifetime warranty program, subject to the applicable warranty terms, eligibility requirements, and approval procedures.

Customers requesting warranty assistance may be asked to provide proof of purchase and photographs or videos documenting the reported issue.

Approved warranty replacements may require shipping and handling charges, as disclosed under the applicable warranty program.

Warranty coverage and replacement eligibility are determined through Cliove's warranty review process.

8. Educational Programs, Events, and Training

Cliove offers professional education, product demonstrations, workshops, certification programs, and special events.

Event schedules, instructors, locations, availability, registration requirements, and ticket prices may vary.

Participation in an educational program does not guarantee professional licensing, employment, business income, or specific financial results.

Additional event-specific registration and cancellation terms may apply and will be communicated where appropriate.

9. SMS Messaging Terms and Conditions

9.1 SMS Program Description

Cliove Professional Hair Care, operated by Mediterranean Spirits LLC, offers SMS communications to customers and individuals who have provided appropriate consent.

Depending on the type of consent provided, messages may include:

• Requested product information and product links

• Event registration links and event updates

• Professional training and educational program information

• Order confirmations and shipping updates

• Customer service and support communications

• Appointment or consultation information

• Promotional offers, product announcements, and marketing communications for individuals who have separately opted in to receive marketing messages

Messages may be sent through our customer service team, authorized messaging systems, or our AI-powered customer service assistant, Sarah.

9.2 Consent to Receive SMS Messages

By explicitly opting in to receive SMS messages from Cliove, you authorize Cliove to send text messages to the mobile number you provide, consistent with the scope of your consent.

Consent may be obtained through an appropriately disclosed website form, an express verbal agreement during a customer service call, or another approved opt-in process.

A request for a specific informational text does not automatically authorize unrelated promotional messages.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

9.3 Message Frequency

Message frequency varies depending on your requests, account activity, and the communications you have agreed to receive.

9.4 Message and Data Rates

Message and data rates may apply according to your mobile carrier and service plan.

Cliove is not responsible for charges imposed by your wireless service provider.

9.5 How to Opt Out

You may unsubscribe from SMS communications at any time by replying:

STOP

After opting out, you may receive a final confirmation message. No additional messages will be sent under that SMS program unless you provide new consent or as otherwise permitted by applicable law.

9.6 How to Get Help

For assistance with our SMS messaging program, reply:

HELP

You may also contact Cliove Professional Hair Care at:

Phone: 1-888-559-5052
Website: https://www.cliove.com

9.7 Privacy and Mobile Information

Cliove respects your privacy.

Mobile phone numbers, SMS opt-in information, and SMS consent records will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be shared with service providers solely as necessary to operate our messaging program and provide services on our behalf, subject to appropriate privacy protections.

For more information, please review our Privacy Policy, available through the Privacy Policy link on our website.

9.8 Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Message delivery depends on network availability, carrier restrictions, and other technical factors.

9.9 Eligibility

You must be authorized to use the mobile number you provide and be legally permitted to consent to the requested communications.

10. AI-Assisted Customer Communications

Cliove may use automated systems and AI-powered customer service assistants to answer inquiries, provide product education, assist with event registration, and support customer service operations.

AI-assisted communications may involve automated processing of customer requests.

Our AI assistant does not independently guarantee product availability, order approval, refund eligibility, warranty approval, or delivery dates.

Certain requests may require review by an authorized Cliove representative.

11. Intellectual Property

All Cliove trademarks, logos, product names, website content, educational materials, photographs, videos, and other intellectual property are owned by Cliove or their respective rights holders.

Unauthorized reproduction, redistribution, or commercial use is prohibited unless expressly permitted in writing.

12. Unauthorized Resale

Cliove may restrict sales through unauthorized third-party marketplaces, distributors, or resellers.

Customers are encouraged to purchase through authorized Cliove sales channels to help ensure product authenticity and access to applicable support and warranty services.

13. Limitation of Liability

To the extent permitted by applicable law, Cliove is not responsible for indirect, incidental, or consequential losses arising from misuse of products, failure to follow professional instructions, or interruptions in website and communication services.

Nothing in these Terms excludes liability that cannot legally be excluded or restricted.

14. Changes to Terms

Cliove reserves the right to update these Terms and Conditions periodically.

Changes will be published on our website with an updated effective date.

Continued use of our services following publication of updated terms constitutes acceptance to the extent permitted by applicable law.

15. Governing Law

These Terms and Conditions are governed by the applicable laws of the State of Texas, United States, without limiting any mandatory consumer protections that may apply.

16. Contact Information

For questions regarding these Terms and Conditions, products, orders, events, or SMS communications, please contact:

Cliove Professional Hair Care
Mediterranean Spirits LLC
Houston, Texas, United States

Phone: 1-888-559-5052
Website: https://www.cliove.com